.hvs-support-wrap{--hvs-accent:#1f7aff;font-family:inherit;max-width:1100px;margin:0 auto}.hvs-support-card{background:#fff;border:1px solid #e8e8ef;border-radius:18px;box-shadow:0 12px 35px rgba(20,20,40,.08);padding:26px;margin:20px 0;color:#171721}.hvs-support-card h3{margin:0 0 18px;font-size:28px}.hvs-support-card h4{margin-top:28px}.hvs-support-form,.hvs-reply-form{display:grid;gap:16px}.hvs-support-form label,.hvs-reply-form label{display:grid;gap:7px;font-weight:700}.hvs-support-form input,.hvs-support-form select,.hvs-support-form textarea,.hvs-reply-form textarea,.hvs-select{width:100%;box-sizing:border-box;border:1px solid #d7d7e2;border-radius:12px;padding:13px 14px;font:inherit;background:#fff;color:#171721}.hvs-support-form textarea,.hvs-reply-form textarea{resize:vertical}.hvs-support-form button,.hvs-reply-form button{justify-self:start;border:0;border-radius:999px;padding:13px 24px;background:var(--hvs-accent);color:#fff;font-weight:800;cursor:pointer;box-shadow:0 8px 18px rgba(0,0,0,.12)}.hvs-support-form button:hover,.hvs-reply-form button:hover{filter:brightness(.92)}.hvs-ticket-list{display:grid;gap:10px}.hvs-ticket-row{display:grid;grid-template-columns:1fr auto auto auto auto;gap:14px;align-items:center;text-decoration:none;color:inherit;border:1px solid #ececf4;border-radius:14px;padding:15px;background:#fafafe}.hvs-ticket-row:hover{border-color:var(--hvs-accent);transform:translateY(-1px)}.hvs-ticket-row span{font-size:13px;color:#606073}.hvs-ticket-meta{display:flex;gap:8px;flex-wrap:wrap;margin:0 0 16px}.hvs-ticket-meta span{background:#f0f2ff;border-radius:999px;padding:7px 11px;font-weight:800;font-size:13px}.hvs-ticket-message{border:1px solid #ececf4;background:#fafafe;border-radius:14px;padding:16px}.hvs-reply{border-left:5px solid #dadae6;background:#fafafe;border-radius:12px;padding:14px;margin:12px 0}.hvs-reply strong{display:block}.hvs-reply span{display:block;color:#6a6a7a;font-size:12px;margin:2px 0 8px}.hvs-reply-admin{border-left-color:var(--hvs-accent)}.hvs-reply-customer{border-left-color:#111}@media(max-width:700px){.hvs-support-card{padding:18px}.hvs-ticket-row{grid-template-columns:1fr}.hvs-support-card h3{font-size:23px}}
.hvs-support-notice{background:#eefaf1;border:1px solid #b9e8c4;border-radius:12px;padding:12px 14px;margin:0 0 16px;font-weight:700}.hvs-ticket-back{display:inline-flex;align-items:center;gap:6px;text-decoration:none;font-weight:800;color:var(--hvs-accent)}.hvs-muted{color:#686878}.hvs-single-ticket .hvs-reply-form{margin-top:22px;border-top:1px solid #ececf4;padding-top:20px}
@media(min-width:701px){.hvs-ticket-row{grid-template-columns:1fr auto auto auto}}
.hvs-ticket-dashboard-head{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:18px}.hvs-ticket-dashboard-head h3{margin:0}.hvs-new-ticket-button{display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:999px;padding:12px 20px;background:var(--hvs-accent);color:#fff!important;font-weight:800;text-decoration:none;box-shadow:0 8px 18px rgba(0,0,0,.12)}.hvs-new-ticket-button:hover{filter:brightness(.92);transform:translateY(-1px)}
.hvs-reply{display:flex;gap:14px;align-items:flex-start}.hvs-reply-avatar{width:75px;height:75px;border-radius:999px;object-fit:cover;flex:0 0 75px;background:#f2f2f6;border:1px solid #e1e1ea}.hvs-reply-body{min-width:0;flex:1}.hvs-reply-body strong{display:block;line-height:1.2;margin-top:2px}.hvs-reply-admin .hvs-reply-avatar{box-shadow:0 0 0 3px color-mix(in srgb,var(--hvs-accent) 18%,transparent)}
@media(max-width:700px){.hvs-reply{gap:12px}.hvs-reply-avatar{width:75px;height:75px;flex-basis:75px}}

/* v1.0.10 force compact avatar icon beside name */
.hvs-support-wrap .hvs-reply{display:flex!important;flex-direction:row!important;align-items:flex-start!important;gap:14px!important}.hvs-support-wrap .hvs-reply-avatar{width:75px!important;height:75px!important;min-width:75px!important;max-width:75px!important;min-height:75px!important;max-height:75px!important;flex:0 0 75px!important;object-fit:cover!important;border-radius:999px!important;display:block!important}.hvs-support-wrap .hvs-reply-body{flex:1 1 auto!important;min-width:0!important}.hvs-support-wrap .hvs-reply-body strong{display:inline-block!important;margin-right:8px!important}.hvs-support-wrap .hvs-reply-body span{display:block!important}

/* v1.0.11 ticket priority labels */
.hvs-support-wrap .hvs-priority-badge{display:inline-flex!important;align-items:center!important;border-radius:999px!important;padding:7px 11px!important;font-weight:800!important;font-size:13px!important;background:#f0f2ff!important;color:#222!important;border:1px solid #dfe4ff!important;white-space:nowrap!important}
.hvs-support-wrap .hvs-priority-low{background:#eefaf1!important;border-color:#b9e8c4!important;color:#196b32!important}
.hvs-support-wrap .hvs-priority-normal{background:#f0f2ff!important;border-color:#dfe4ff!important;color:#24305e!important}
.hvs-support-wrap .hvs-priority-high{background:#fff4e5!important;border-color:#ffd59a!important;color:#8a4b00!important}
.hvs-support-wrap .hvs-priority-urgent{background:#ffecec!important;border-color:#ffb8b8!important;color:#9a1b1b!important}